Return/Refund Policy
We understand that you might have some concerns about our products. We have a 30-day return policy, which means any claims for misprinted, damaged, and/or defective items must be submitted 30 days after receiving your ordered item.
Claims deemed an error on our part are covered at our expense. Please allow 1-2 weeks processing time, and another 1 week to receive your credit.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unaltered and unwashed, still with tags, and in its original packaging. You will also need to present the receipt or proof of the purchase. You will need to cite your Order ID number when communicating with us.
Unfortunately, no exchanges or returns will be accepted for Items on sale or discounted items. All undergarments, like swimwear, socks and jewelry are final sale. In addition, we do not accept returns of originally sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons.
To initiate a return, please contact us at info@tshirthut.ca, with Product Return in your heading. If your return is accepted, we will give you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You are responsible for return shipping charges.
We reserve the right to restrict, limit, cancel, or alter orders according to this Policy. Again, please contact us first before returning any products. We do not refund orders for buyer’s remorse.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
- the supply of goods that are made to the consumer's specifications or are clearly personalized;
- sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
We reserve the right to refuse returns.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.